FAQs

Frequently Asked Questions (FAQs)

1. How can I place an order?

Orders can be placed through the following channels:

  • Our website: highqualityjp.com

  • Our Facebook page

  • Authorized sales representatives

Please make sure all order details are correct before confirming, including:

  • Product name

  • Size

  • Quantity

  • Delivery address

  • Contact number

2. What payment methods do you accept?

All prices are listed exclusive of tax and may change without prior notice.

We accept the following payment methods:

  • Bank Transfer

  • Credit / Debit Card

  • Mobile Payment

  • Cash on Delivery (COD)

3. How long does order processing take?

Orders are processed within one (1) business day.

Please note that processing time does not include shipping time.

4. How long does shipping take?

Delivery times vary depending on your location.

Once your order has been shipped, you will receive a tracking number (if available).

Please note that we are not responsible for delays caused by courier services or unforeseen circumstances.

5. Can I change or cancel my order?

Order changes must be requested within 24 hours after placing the order.

Orders cannot be cancelled once they have been processed or shipped.

6. What is your return and exchange policy?

Returns are accepted within 1–2 days after receiving the product.

Conditions for returns:

  • Item must be in original packaging

  • Item must be in resellable condition

Please note:

  • Sale items are non-returnable

  • Return shipping fees may be the responsibility of the customer, unless the item is defective

7. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please report it within 24 hours of delivery.

Include the following:

  • Clear photos of the item

  • Your order details

After review, we will process a replacement or refund if applicable.

8. What are the customer responsibilities for delivery?

Customers are responsible for:

  • Providing accurate shipping information

  • Being available to receive the delivery

Failure to receive the delivery may result in additional charges.

9. How can I contact customer support?

If you have questions or concerns regarding your order, please contact us:

Email: shop.ls@highqualityjp.com
Phone: 092-402-3543
Business Hours: 10:30 AM – 6:30 PM

10. How do I make a bank transfer at a Japanese ATM?

  1. On the ATM home screen, select 「お振込み」(Ofurikomi) or 「ご送金」(Gosoukin) which means "transfer."

  2. Insert your cash card or passbook and enter your PIN.

  3. Select the recipient's bank name and branch.

  4. Enter the following recipient details:

    • Account type (ordinary/checking)

    • 7-digit account number

    • Recipient name (if required)

  5. Enter the amount you wish to transfer.

  6. Review the confirmation screen showing:

    • Recipient name

    • Account number

    • Transfer amount

  7. If all details are correct, press 「確認」(Kakunin) to complete the transfer.

  8. The ATM will issue a receipt for your records.

Note:
Most banks charge a transfer fee, especially outside normal ATM hours (typically 9:00 AM – 9:00 PM). The ATM will display the fee before confirming the transaction.